Support

Using the web timer

Use the timer on the homepage to focus with Mochi. Open Timer settings to choose a preset or set focus and break durations, then select Set timer. Pause keeps your remaining time; Reset returns to a fresh focus session and lets you change durations.

When a session ends, start the next focus session or break when you are ready. The web timer is silent and does not send notifications. If your browser suspends the page, the countdown catches up when you return, without starting another session.

Your durations and session are saved locally in this browser. Refreshing resumes the same timer when browser storage is available. To remove saved data, clear this site’s data in your browser. The browser timer does not sync with the iPhone or iPad app.

Getting started

Choose a companion, select a timer preset in Settings, and start focusing. Gentle uses 15 minutes of focus and a 3-minute break, Classic uses 25 / 5, and Deep uses 50 / 10. The one-minute Quick try preset lets you try a full cycle.

Each next session starts explicitly. Short breaks and long breaks can be enabled separately. Long breaks replace every fourth short break when enabled.

Restore companion purchases

Make sure you are signed into the Apple Account used for the purchase, connect to the internet, then open Settings → Companion packs → Restore Purchases. If a purchase is pending approval, it may not unlock immediately. If the pack is still missing, email us with the pack name and the steps you tried. Do not send payment card details.

Check sound and reminders

Voice cues and sound effects are optional and have separate settings. Check those settings and your device volume if a companion is quiet. For reminders, check notification permission in your device’s Settings. Focus modes and system settings can silence notifications.

Pause or start over

Use Pause to keep your remaining time. Use the slide-to-reset control to start the timer over. When you return to the app after a session has ended, the next session waits for you to start it.

Manage your local data

There is no account to delete. Settings and current session data are stored on your device. Deleting the app removes its local app container; offloading can preserve it. Backups and Apple purchase records are managed separately. See the privacy choices section for details.

Billing and refunds

Apple processes companion purchases. For purchase history or an eligible refund request, visit reportaproblem.apple.com. We can help troubleshoot access to a companion pack, but cannot directly issue App Store refunds.

Accessibility and feedback

The app supports system text sizing and Reduce Motion. If text, controls, speech, or artwork makes something difficult to use, let us know at support@theory-a.com. Tell us the device and setting involved so we can investigate.